Refunds and Returns

Unfortunately, all artworks/products are non-refundable as they are made-to-order.
 
If you change your mind about the products you have purchased from us, we do not offer a refund but can offer a credit note towards another piece.
 
If you have any questions about an artwork, or would like to see more images of it, please send us an email and we will do our best to accomodate.
 
 
Gift certificates are non-refundable and not redeemable for cash.
 
 

We do not take responsibility for any damage or loss that occurs during transit. However, your artwork is protected by insurance through the courier, and if damage or loss occurs we will file a claim on your behalf. Once the claim has been processed and approved by the courier we can arrange a refund or a new artwork to be sent.

 

Shipping 

We use private, specialised couriers to ship our artworks to ensure they arrive on time and in perfect condition. The cost of shipping varies depending on the type and size of the print.
 
We also offer free local pickup. Please send an email to info@miimiandjiinda.com if you would like to arrange pickup from our studio in Urunga, NSW.
 
International shipping is available on all unframed prints - this will show up as an option at checkout. If you would like a shipping quote for a framed print, or if the option is not showing up a checkout, please send us an email at info@miimiandjiinda.com.

 

Shipping Timeframes
Please allow up to 3 weeks for shipping within Australia, and up to 6 weeks for international post. We are a small business, so be mindful we are doing the best to get your artwork to you as efficiently as possible. Timeframes during sale periods can be extended.

 

If you require a print quickly, or by a certain date, please email us or add a note to the order during checkout and we will do our best to accomodate.

 

Please also note for all orders Miimi & Jiinda cannot be held accountable for any lost or damaged artworks/products. They are all insured with the shipping costs, but it is up to the individual client with unique tracking number to trace to the parcel. Thank you.

 

Framing Options

Our framed pieces come stretched and framed in our beautiful signature Miimi & Jiinda framing. Our frames can be made in either raw oak timber or 100% recycled timber. All of our frames are hand-made, in-house, in our Miimi & Jiinda studio on Gumbaynggirr Country, Urunga NSW.

Raw Oak Timber

For our raw oak timber framing option we use sustainable, natural timber, ethically sourced, at competitive industry rates. Our signature framing is created using raw, natural coloured timber as it compliments our artwork best.

100% Recycled Timber

To use recycled materials is one of the simplest and purest forms of maintaining our beautiful planet. Miimi & Jiinda is dedicated to its continued evolution in finding the best ways to leave our planet better than we found it. Our 100% recycled timber option is made from post consumer Australian hardwoods. Not only is this better for the environment but it creates beautiful frames that tell a story through its reclaimed and reborn wood.

Please reach out if you have any questions.

 

What is the difference between an orginial artwork and a print? 

Original artworks are hand-painted, one-of-a-kind pieces created by Melissa and Lauren, primarly using arcyclic and oil paint on canvas.

Our prints are high-quality reproductions of orginial artworks that have been printed onto stone, paper, or canvas. They capture the details and texture of the orginial artwork but are flat to the touch.

Payment Plans and Afterpay

Afterpay is available at checkout.

If you are interested in a customised payment plan for larger purchases, please email info@miimiandjiinda.com and we can discuss options.

Types of Prints Available

We offer our gorgeous, high-quality prints on canvas, paper, and stone.

Canvas Prints

Our canvas prints are made with archival ink printed onto high-quality archival canvas. Canvas prints are available unframed (unstretched, comes rolled), or framed in either raw oak timber or 100% recycled timber. The reproductions capture the details and brush strokes of the orginial artwork, and the canvas gives it a beautiful texture.

Stone Prints

Our stone prints are printed onto quality stone panels using archival ink. They come framed in oak timber.

Paper Prints

Our gorgeous paper prints are created using archival ink printed onto high quality French Cotton or 100% Cotton Rag textured paper Fine Art Paper. They have a beautiful texture to them. Paper prints are only available unframed, but they come beautifully wrapped and presented.

Production Times

Original Artworks

Original artworks will be shipped out within 5 business days, or if they are released as part of a collection/exhibition they will be shipped at the close of the exhibition period.

Prints

All of our prints are made-to-order, to reduce wastage. Because we hold no physical stock creating your order can take a bit of time to allow for the artworks to be printed, stretched, coated, and framed. There will be updated time frames on each shop page, but rough estimates are below:

Framed Canvas Prints: 2- 4 weeks

Unframed Canvas Prints: 2 weeks

Stone Prints: 3 weeks

Paper Prints: 2 weeks

Please note that during sale periods, these time frames will be extended due to the high quantity of orders.

Clothing & Homewares

Unless the product is for pre-order, all clothing and homewares products will be sent out within 5 business days.