REFUNDS & RETURNS
Unfortunately, all artworks/products are non-refundable as they are made-to-order.
We do not take responsibility for any damage or loss that occurs during transit. However, your artwork is protected by insurance through the courier, and if damage or loss occurs we will file a claim on your behalf. Once the claim has been processed and approved by the courier we can arrange a refund or a new artwork to be sent.
Our framed pieces come stretched and framed in our beautiful signature Miimi & Jiinda framing. Our frames can be made in either Tasmanian Oak or Recycled Timber. All of our frames are hand-made, in-house, in our Miimi & Jiinda studio on Gumbaynggirr Country, Urunga NSW.
To use recycled materials is one of the simplest and purest forms of maintaining our beautiful planet. Miimi & Jiinda is dedicated to its continued evolution in finding the best ways to leave our planet better than we found it. Our 100% recycled timber option is made from post consumer Australian hardwoods. Not only is this better for the environment but it creates beautiful frames that tell a story through its reclaimed and reborn wood.
Please reach out if you have any questions.
Original artworks will be shipped out within 5 business days, or if they are released as part of a collection/exhibition they will be shipped at the close of the exhibition period.
All of our prints are made-to-order, to reduce wastage. Because we hold no physical stock creating your order can take a bit of time to allow for the artworks to be printed, stretched, coated, and framed. There will be updated time frames on each shop page, but rough estimates are below:
Framed Canvas Prints: 2- 4 weeks
Unframed Canvas Prints: 2 weeks
Stone Prints: 3 weeks
Paper Prints: 2 weeks
Please note that during sale periods, these time frames will be extended due to the high quantity of orders.
Unless the product is for pre-order, all clothing and homewares products will be sent out within 5 business days.
We use private, specialised couriers to ship our artworks to ensure they arrive on time and in perfect condition. The cost of shipping varies depending on the type and size of the print.
We also offer free local pickup. Please email us if you would like to arrange pickup from our studio in Urunga, NSW.
International shipping is available on all unframed prints - this will show up as an option at checkout. If you would like a shipping quote for a framed print, or if the option is not showing up a checkout, please send us an email.
Please allow up to 3 weeks for shipping within Australia, and up to 6 weeks for international post. We are a small business, so be mindful we are doing the best to get your artwork to you as efficiently as possible. Timeframes during sale periods can be extended.
If you require a print quickly, or by a certain date, please email us or add a note to the order during checkout and we will do our best to accomodate.
Please also note for all orders Miimi & Jiinda cannot be held accountable for any lost or damaged artworks/products. They are all insured with the shipping costs, but it is up to the individual client with unique tracking number to trace to the parcel. Thank you.
Afterpay is available at checkout.
If you are interested in a customised payment plan for larger purchases, please email us to discuss options.